Please send us an email at email@example.com and we will see what we can do. Sometimes we can still fix this and sometimes it will get shipped back to us.
At this moment it's not possible.
Due to the global COVID situation we sometimes experience a longer delivery time than expected. If you have any doubts on expected delivery dates, please contact us via email or direct message.
If it's not shipped out yet you can cancel your order and get your money back. In case your order is shipped you can return all items. We will refund you the full amount excluding shipping costs.
We only use real sweet water pearls, which last a life time.
Some of our beads like for example the small smileys, hearts, flower smileys, flowers etc. could possibly absorb oils or filth from your skin. We therefore always recommend to put them off while sleeping, so they stay bright for as long as possible
- Staineless steel:
We prefer to use stainless steel as much as possible as this material is waterproof and could last a lifetime. Please keep in mind stainless steel's biggest enemy is chlorine.
- Gold plated:
Gold plated items need some particular attention, to ensure the quality for as long as possible. Avoid contact with water, don't wear your gold plated items while showering and swimming in the sea/swimming pool. Avoid contact with creams, make up, lotions and perfumes.
However we strive to use the best possible materials jewellery is always delicate and vulnerable. We therefore always suggest you to take off your jewellery before showering/swimming. And to put on your jewellery after applying cream, make up or perfume. How long jewellery / plating lasts differs per person; usage, treatment and skin type (oily/normal).
Please send us an email or direct message on Instagram and we will notify you once the item is back in stock.
Please send us an email or direct message on Instagram so we can have a chat and see what are the possibilities.
Please note it's not possible to cancel orders that already shipped out. However it's possible to return it (within 14 days). Please wait until the parcel arrived at your place. Send us an email to let us know that you want to return some thing(s) and follow the return steps.